OUR GUIDELINES

Students must arrive at the designated bus stop 10 minutes before the pick-up time.

Buses will depart AIS every afternoon at 3:10 pm.

When using the school bus service, students are expected to behave in an acceptable and responsible manner at all times. Students who do not behave appropriately will be reported to the school. In serious cases, suspension from the bus service may result. No refund will be provided in such circumstances.

Any change of pick-up/drop-off point is subject to availability. Advance written request must be sent to California Coach Limited at admin@californiacoach.com.hk

School bus policy:

Please read these terms & conditions carefully before booking our school bus service.

Due to the limited number of seats, priority will be given to students requesting round trips.
for Early Childhood 1 (EC1) AM/PM bus services, please contact us directly by email or by phone
Families wishing for one-way service should forward their request by email to admin@californiacoach.com.hk
One-way service requests will not be processed until all round trip requests have been serviced.
Bus schedules are tentative and subject to change according to applications.
We reserve the right to cancel any route if applications are insufficient.
The service is not a door-to-door service.
Routes will not be changed once set, new students will need to be brought to an existing pick up / drop off point.
No reduction in bus fees will be made for any absences.
For example, if your child was absent from school for one day, the bus company will not be able to fill that seat with another child to cover it’s operating cost.
If your child/children no longer require bus service, please kindly notify the Bus Company 3 months in advance from the effective date of termination of service. A prorated refund may be requested upon submission of a written request to California Coach Limited, signed by the parent / guardian. Please note that no refunds will be processed unless 3 months written notice is provided.
Bus Mothers will contact parents one day ahead of boarding.
Please follow our guidelines as below:

Please note the following safety regulations:

Students must sit in their assigned seat.
Students are to remain seated during the journey, and put on the seat belts provided.
Eating or drinking is not allowed on the school bus.
Bags and other personal belongings are to be placed under the seats; no items should obstruct the aisle or another passenger’s seat. Light backpacks may be hung behind the seat.
Property left on buses will be delivered to the school office.
Students are not permitted to talk with the bus driver during the journey.
Students are requested to remain quiet on the bus and avoid any behavior that may distract the driver or disturb others.
Students should avoid playing with sharp objects - including pencils, rulers, and recorders - during the journey.
Students are expected to speak with respectable language. Teasing, name-calling, swearing, fighting,
bullying or rough play is not acceptable at any time.
Students should not lean on or push against the windows
Students must never throw or allow anything to drop from the bus windows.
Students are required to wait until the bus comes to a complete stop before unfastening their seat-belts.
The use of laptops, mobile phones, and other electronic devices on the bus is not recommended. California Coach will not be responsible for any damages.
In case of emergency, students must follow the directions of the Bus Mother, the Bus Driver, or any other responsible adult.

PARENTS, please note:

Your child will not be permitted on the bus unless all fees and documents have been submitted.
Parents cannot choose which seats their child/children will sit on.
Parents are not permitted to ride the school bus together with the students.
In order for children to arrive at school and return home on time, please ensure your child gets on the bus punctually.
Please ensure your child is on board the bus in the morning before the accompanying adult leaves.
If, for whatever reason, your child misses the bus in the morning, it is the family’s responsibility to take the student to school.
If a student is instructed to be picked up by a designated adult at the bus stop after school, please make sure the designated adult waits at the bus stop.
If, for whatever reason, the adult is not waiting at the bus stop when the school bus arrives, the student will be brought back to the school for parental collection.
Please inform the Bus Mother, Bus Company & the school on any occasion that your child will not be travelling on the bus.
Please advise the Bus Mother & the Bus Company if your child attends an after-school activity and therefore will not be taking the bus on a particular day.
Please notify the Bus Company, in writing, of any changes in the collection procedures for students returning home.
Parents are liable for any damage to a bus caused by their child.